Refund policy
Last updated: August 2026
At ChatCalme, customer satisfaction is important to us. If you experience any issues with your order, we're here to help.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Please include:
- Your order number
- Photos of the product
- Photos of the packaging
After reviewing your request, we will work with our fulfillment partner to provide a replacement or refund where appropriate.
Order Cancellations
Orders may be cancelled before they have been processed for shipment.
Once an order has been processed or shipped, it can no longer be cancelled.
Change of Mind
Because our products are shipped directly from our fulfillment partners, we do not accept returns or exchanges for:
- Change of mind
- Incorrect size selected by the customer
- Incorrect color selected by the customer
Please review your order carefully before completing your purchase.
Refunds
If a refund is approved, it will be issued to your original payment method.
Depending on your bank or payment provider, refunds may take 5–10 business days to appear.
Contact Us
If you need assistance, please contact us at: